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Create a Support Area and Track Client Requests
Provide the quick answers that your clients want while offering the option to ask a question of the right person on your team. This module gives you the tools to manage your topic areas (categories) and the Questions and Answers in each one, plus much more:
- Manage your own unlimited categories (topics)
- Add as many questions and answers as needed with full editor tools - insert images, links and more
- Connect each question to a contact person so questions are automatically routed without giving out their email address
- All responses are tracked in the database and you can export via Excel
- FAQ keyword search box helps your visitors find the right answer
- Expandable category / topics to help with organization
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