The Smart FAQ Module  

Create a Support Area and Track Client Requests

Provide the quick answers that your clients want while offering the option to ask a question of the right person on your team.  This module gives you the tools to manage your topic areas (categories) and the Questions and Answers in each one, plus much more:

  • Manage your own unlimited categories (topics)
  • Add as many questions and answers as needed with full editor tools - insert images, links and more 
  • Connect each question to a contact person so questions are automatically routed without giving out their email address 
  • All responses are tracked in the database and you can export via Excel 
  • FAQ keyword search box helps your visitors find the right answer 
  • Expandable category / topics to help with organization





Respond to Visitor Requests and Perfect Your Support
When a visitor completes the simple form for additional information, the message is routed to the right contact person for follow-up.  Details on that contact are recorded for monitoring and export to Excel for analysis.  When you see a trend for information not found on your FAQ, simply add it!

Register for a FREE Demo of Zoom CMS
Want to see this module in action?  Register for a free demo and our friendly staff will take you (and up to five others) through an online demo of the Zoom CMS software with a look at this module.  Click here to register.
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